Why this review matters
Dealerships handle personal information, financing documents, payments, titles, inventory, keys, and frequent electronic transfers. Cyber and crime reviews should connect digital controls with physical access and transaction procedures.
Information to prepare
- Systems and vendors handling customer or payment data
- Funds-transfer and callback procedures
- User access, multi-factor authentication, backups, and patching
- Key, title, cash, and inventory controls
- Prior fraud, theft, cyber events, and response changes
Decisions to discuss
- Cyber liability and incident response
- Computer fraud and funds-transfer fraud
- Social-engineering coverage and verification procedures
- Employee theft, forgery, and property crime limits
Common pitfalls
- Treating every fraud loss as automatically covered
- Allowing payment changes through email alone
- Failing to remove former employee access
- Keeping keys and titles without dual controls
Frequently asked questions
Why is social engineering different from hacking?
Social engineering commonly involves manipulating a person into authorizing a transfer or disclosing access. Policy definitions and conditions can differ from computer fraud.
Do physical controls still matter?
Yes. Keys, titles, inventory, cash, and devices create connected physical and digital exposures at a dealership.
Coverage descriptions are general. Availability, eligibility, limits, exclusions, and policy terms vary. Review actual policy documents and requirements with an appropriate insurance professional.